Braithwaite Technology Consultants Inc, a registered Ontario Business Corporation (Registry ID: 1051291) and its group companies (together “we”, “us”, “our”) are committed to protecting and respecting your privacy. Your privacy is important to us and we are committed to protecting and safeguarding your data privacy rights.
The companies within the Braithwaite group are:
- Braithwaite Technology Consultants Inc, registered in Ontario
- Braithwaite Technology Consultants Limited, registered in Ireland (company number 506246)
- Braithwaite Tax Recovery Consultants Ltd, registered in United Kingdom (company number 05269190)
- Fairtax Grants and Incentives Inc, registered in Canada
2. Who are we and what we do?
We are a group of tax recovery consultants and tax credit advisory businesses. We provide tax credit advisory services and other related services to our clients. We collect the personal information of the following types of people to allow us to undertake our business:
- Prospective and live client contacts
- Prospective and placed contacts for introducer agreements
- Supplier contacts to support our services
- Employees, subcontractors, consultants, temporary workers
- Employees, subcontractors, consultants and temporary workers of prospective and live contact contacts
We collect personal information in order to carry out our core business and ancillary activities.
3. How we obtain personal information?
a. Information you give us or we may collect from you:
We may collect personal information when corresponding with us by phone, e-mail or otherwise. It includes information you provide when we carry out tax credit advisory services, undertake sales meetings, attend events, register on our website, employ staff, pay suppliers and appoint consultants/subcontractors.
The personal information given to us or we collect may include:
- Full Name and Title – clients, suppliers, employees
- Home address, postcode, contact number(s) and email address – clients, suppliers, employees
- Work contact number(s) and email address – clients, suppliers, employees
- Date and place of birth – employees
- Job titles, job duties and dates of employment of client’s R&D employees
- Academic qualifications and professional memberships of client’s R&D employees as well as current employees
- Photograph(s) of current employees
- Current salary and current employment benefits of client’s R&D employees
- Professional training history and training plans of client’s R&D employees
- Notes from any face-to-face, video or telephone communication
- Bank details of clients, suppliers and employees
- Employment or character references of current employees
- Information about your visits to our website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths)
- Information provided when registering on our website (your name, contact details, email address)
- Information contained in any documents that you send to us for any purpose
- Any other financial information, compliance documentation and technical information provided when carrying out tax credit advisory services
- Links to professional profiles available in the public domain e.g. LinkedIn, Twitter, Business Facebook or corporate website
- Information that you provide about yourself when negotiating or entering into a contract with us
b) Information we collect about you when you visit our websites
With regards to each of your visits to our websites, we will automatically collect the following information:
- Information that you provide by filling in forms or sections on any of our websites. This includes information provided to us at the time of registering to use any of our websites (where applicable), subscribing to any of our services (where applicable), web blogs, web discussions, personalising any of our websites with your preferences or requesting further services
- technical information relating to your visits including, but not limited to, traffic data, location data, how you use the website, the frequency with which you access our website, the times that our website is most popular, web blogs, other communication data and the resources that you access
- information when you respond to a survey and/or when you report a problem with one any of our websites
c) Information we obtain from other sources
We work closely with other third parties including other group companies, our clients, other suppliers and other agencies who may be acting on your behalf. We may receive personal information about you from them for the purposes of tax credit advisory services and other related support services.
4. Why we hold personal information and how we use it?
Please note that not all purposes set out below will apply to you all the time. Our purposes for processing personal information include:
- Providing tax credit advisory services and other related support services
- Paying clients, suppliers and employees
- Allowing us to contact potential clients via telephone, text or email about offering tax credit advisory services and other related support services
- Enabling you to use our website, including personalising the website for you
- Sending you marketing communications relating to our business
- Third parties which we think may be of interest to you by post, email or text, where you have specifically agreed to this
- Dealing with enquiries or complaints made by or about you, relating to our services or website
- Keeping our website secure and preventing fraud
- Carrying out our obligations arising from any contracts entered between you and us
- Notifying you about changes to any of our services
- For client service, customer satisfaction, product analysis and market research purposes
- Ensuring that content from our websites is presented in the most effective manner for you and for your computer
- Providing you with information or services that you expressly request from any of us or which any us feels may interest you, where you have consented to be contacted for such purposes
- Carrying out any obligations or provide you with any other services, functionality or content which you specifically agree to on any of our websites
- Helping us establish, exercise or defend legal claims
- Complying with our legal obligations and adhering with Canadian legislation
Except for the mailing list activities which each group company runs on some parts of our websites, where you explicitly consent to receive materials from us, we will not use your personal information collected from our websites to carry out unsolicited marketing activities. You may change your marketing preferences at any time by contacting us.
We do not use personal information to make automated decisions. All our tax credit advisory services and related support services involve human decision making in the process.
5. The legal basis for processing personal information
Your right to be informed requires Braithwaite to provide you with details about our legal basis for processing personal information. Depending on the purpose that we hold and process personal information for, we will rely on one or more of the following legal grounds to process personal information:
a) Legitimate Interests
We will rely on legitimate business interests to process personal information to carry out tax credit advisory services and other related support services. The exchange of personal information of our client contacts and other contacts is a fundamental, essential part of this process. We believe that the processing of personal information is necessary in order to provide tax credit advisory services and does not prejudice any individuals in any way.
Legitimate business interests mean the interests of Braithwaite and/or any of its group companies in conducting and managing our tax credit advisory business. Legitimate business interests can also apply to the processing of personal information that is in your interests of clients. When we process personal information, we make sure we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws by carrying out a Legitimate Interest Assessment. We will not use personal information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
b) Necessary for the performance of a contract
Personal information will be processed as necessary throughout the carrying out of services in order to perform the contract. We will also rely on the contract if we are negotiating or have entered into a contract to provide services to you or receive services from you or your organisation.
c) Necessary for compliance with a legal obligation
We will rely on legal obligation if we are legally required to hold personal information to fulfil our legal obligations and where the processing of personal information is necessary for Braithwaite to comply with the law.
6. Who do we share personal information with?
Personal information provided to us allows us to provide tax credit advisory services and other related support services. Personal information shared internally at Braithwaite is limited to what is required by us to provide tax credit advisory services.
Personal information may be shared externally with the following:
- Third party suppliers who offer services that support our tax credit advisory services that may not be available internally to us.
- In the event that any of us sell or buy any business or assets, in which case each of us may disclose personal information to the prospective seller or buyer of such business or assets.
- We may also share personal information to the extent that we are required to do so by law, in connection with any ongoing or prospective legal proceedings. We may also disclose personal information in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
- In the event that any of us outsource any of our business functions under which we collect or store personal information in which case we will ensure that any such service provider adheres to at least the same obligations of security with regard to personal information as undertaken by us.
- Where any of us use personal information to carry out credit assessments we will need to share your information with credit reference agencies to assess your suitability as a client or supplier and to verify identity.
- Each of us may share personal information with our associates, Canada and overseas law enforcement agencies or regulatory authorities and other relevant bodies for crime prevention purposes.
- Any person who we reasonably believe may apply to a court or other competent authority for disclosure of personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of personal information.
The legal basis for the third-party processing of personal information will include:
- Their own legitimate business interests in processing personal information, in most cases to fulfil their internal resourcing needs.
- Satisfaction of their contractual obligations to us.
- For the purpose of a contract in place or in contemplation.
- To fulfil legal obligations.
7. How do we store and protect personal information?
Braithwaite holds personal information in a combination of secure online and offline computer storage facilities, and paper-based files. All information that you provide to us in physical form such as documents will be stored securely at our offices or at a secure storage facility. All information you provide to us electronically is stored on our secure servers.
We use several processes to protect personal information including:
- Locks and security systems
- Computer passwords, firewalls and limited access to shared network drives to authorised staff only
- Virus checking
- Auditing procedures and data integrity checks
- Recording of file movements
- Security classification to identify data needing special protection.
Our website and integrated email systems are protected to ensure that unauthorised or unlawful processing of personal information, accidental loss or destruction of, or damage to, personal information does not occur.
Where required by law, we put in place legal mechanisms designed to ensure adequate data protection of your personal information. We also require our third-party suppliers to guarantee the same level of protection as provided by ourselves. Please note that our third-party suppliers have confirmed they hold personal information in a combination of secure online and offline computer storage facilities and any paper-based files are stored securely at their offices.
Unfortunately, sending personal information to us via post, fax, email or the internet is not completely safe and secure. Although we will do our best to protect personal information, we cannot guarantee the security of personal information sent to us by any of these means and any information sent to us in this way is at your own risk. Once we have received personal information, we will use strict procedures and security features to try to prevent unauthorised access and require our third-party suppliers to do the same.
8. How long do we hold personal information for?
We are required by law to hold personal information for as long as is necessary to comply with our statutory and contractual obligations (including tax authority obligations), and in accordance with our legitimate business interests in providing tax credit advisory services.
We will use reasonable endeavours to ensure that personal information is maintained and up to date. We may also contact you from time to time to check that the information is still correct. However, you are required to inform us of any changes to personal information to ensure it is up to date, and we will update or delete personal information accordingly.
We understand our legal duty to retain accurate information and only retain personal information for as long as we need it for our legitimate business interests and that you are happy for us to do so. Accordingly, we have a data retention policy and run data routines to remove data that we no longer have a legitimate business interest in maintaining.
9. International data transfers
Braithwaite is a global organisation and therefore personal information we collect from you may be transferred outside Canada to the overseas companies in the Braithwaite group. Such transfers will occur where they are necessary in providing tax credit advisory services or where the transfer is authorised by law. By providing personal information to us, you agree that personal information may be transferred outside of Canada in such circumstances.
A cookie is a bite-sized piece of data that is stored on your computer’s hard drive. Almost all websites use them, and they do not harm your system. We use them to track your activity on our websites and to distinguish you from other users. This helps us to provide you with a good experience when you browse our websites and allows us to improve functionality, analyze traffic and for advertising purposes.